FAQs
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Blush Bake Shop is a home bakery in Phoenixville, PA, near Philadelphia’s Main Line.
As our studio is located in a private residence, we are not open to the public. We offer regular cake tastings for local pick up for individuals interested in booking their event or wedding cake with us. Orders are available for local pickup or delivery with an order minimum of $150.
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All items are produced in a kitchen that handles common allergens including dairy, wheat (gluten), soy, eggs, and nuts. We are not an allergen free bakery and cannot guarantee there will be no cross contamination.
We do offer gluten free options, however at this time we cannot accommodate modifications for dietary restrictions. Please consider this if you or your guests have allergies or sensitivities.
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Our schedule fills up quickly so we suggest reaching out via our custom order inquiry form as soon as possible. We’ll be in touch within 24- 48 business hours to go over details.
We typically require a minimum of two weeks notice for custom cakes, but we do recommend reaching out as soon as you know your date, guest count and venue.
You will receive a design concept and proposal based on your preferences and any inspiration photos you share.
You will receive an invoice for a non-refundable deposit for 50% of the total order. Payment is required to confirm your order and secure your place on our schedule. The remaining balance is due two weeks prior to the fulfillment date.
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We specialize in elevated fine art style buttercream cakes with hand painted and hand piped techniques. Please see our gallery and Instagram or Pinterest for examples of our current work.
We do not use fondant to cover cakes or create fondant figures. We do not create cakes with trademarked and copyrighted characters or logos without the express written permission of the owner, such as Disney, Marvel, children’s TV characters, etc.
We welcome inspiration photos of styles of cake you like, but we will not directly copy or replicate another cake artist’s design.
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We love making smash cakes!
Our smash cakes consist of three 6 inch layers of vanilla cake with light vanilla buttercream and start at $75 for a simple design in your choice of color. Ultimate pricing is dependent upon complexity of design.
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Custom requests require a great deal of preparation and often require the need to purchase new materials and/or tools specific to your design. The final date of any modifications to custom cake orders (i.e. size, flavor, design, etc) is due at least 14 days prior to the fulfillment date and may only be accommodated if our schedule allows.
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We understand that, occasionally, unforeseen circumstances may force you to cancel an order. Please contact us as soon as possible in the event that a cancellation seems imminent.
Please note that booking requires a non-refundable deposit with the remaining balance due 14 days prior to the fulfillment date. Orders canceled with more than 14 days notice of the fulfillment date will receive a partial refund less the nonrefundable deposit. Refunds will be issued in the form of the original payment. No refunds will be issued within 10 days of the fulfillment date.
We ask that you understand that by booking your order we have allocated resources to its fulfillment and have turned away other inquiries and revenue.
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We put a lot of love and care into our work and take pride in producing high quality confections that our clients will love. Your satisfaction is very important to us. If you are at all unsatisfied with your order, please contact us within 24 hours to notify us of any issues.
Partial refunds are considered on a case by case basis and may be issued via store credit. Photographic evidence is required for any dispute and the return of unconsumed goods. You may qualify for a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up or delivery.
Please understand that we cannot issue refunds for cakes that have already been completely eaten. Store credit percentages are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be.
We will not honor requests for refunds due to customer negligence, improper storage and handling, accidents or Acts of God. Blush Bake Shop bears no responsibility for your order once it has been accepted by the customer and has departed our studio.
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We offer Uber Direct deliveries for orders under $250 and are calculated via the Uber Direct app. Please understand that we cannot be held responsible for your order once it departs our studio.
Blush Bake Shop White Glove deliveries are available for orders over $250 and are required for cakes more than two tiers in height. Delivery starts at $50 and is calculated based on distance from zip code 19460. Please provide the delivery address and contact number at the time of your inquiry.
Please ensure someone is available at your drop off location to sign for and collect the cake at the designated time. We do not offer setup or cutting services at this time.
We can not be held responsible for any circumstances beyond our control that may delay the arrival of your order (i.e. traffic, weather, etc.). We will contact you immediately in the even a delay is imminent.
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Pick up is available by appointment on Thursdays and Fridays after 4:00pm and on Saturdays and Sundays between 8:30am and 10:00am. As a business located in a private residence we do not make our address publicly available. Pick up will be available from the following address:
Phoenixville Borough Hall/ Phoenixville Police Department
351 Bridge Street
Phoenixville, PA 19460
We are not responsible for your order once it has been signed for and collected at delivery/ pickup. The client or their representative is solely responsible for its proper handling, transport, storage and serving. Blush Bake Shop bears no responsibility or liability after it departs our studio. Please see our FAQs on transport and storage.
Delivery is required for cakes with three or more tiers. Please see the following question for more information.
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Our cakes are fragile and should handled with care.
Carry your cake box from the bottom to distribute weight evenly. This keeps the cake from sliding or falling out of the bottom and prevents the sides of the box from touching your cake.
Transport your cake in the flattest part of your vehicle or trunk space. This is often the passenger side floor. Do not put your cake on the seat of your car or in a passenger's lap as the angle may cause your cake to shift. Please drive carefully with no sudden stops or sharp turns.
Cakes are best transported in cooler temperatures. Turn up the A/C in warmer months and do not have the heat blasting during winter months. Do not set your car heater settings to the foot vent.
Transfer your cake to the refrigerator immediately upon arrival as this will ensure freshness and quality. Cakes will remain fresh for up to three days, cookies and confections will remain fresh for up to five days.
We are not responsible for your order once it has been signed for and collected at delivery/ pickup. The client or their representative is solely responsible for its proper handling, transport, storage and serving. Blush Bake Shop bears no responsibility or liability after it departs our studio.
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Our cakes and confections are best enjoyed at room temperature. Remove your cake 60 to 90 minutes prior to serving. For your convenience we will provide you with a cake cutting guide to help you cut your cake to maximize the number of servings.
Cakes must be displayed on a level surface and in an environment no warmer than 71 degrees. If using a cake stand, ensure that the plate of the stand is at least the diameter of the cake board. Keep your cake away from direct heat sources and out of direct sunlight. We do not recommend displaying your cake outdoors.
Any leftovers should be stored in the refrigerator in their original box or in an airtight container. You can also wrap leftovers in cling wrap and freeze them for up to 3 months.